With you, in your own field!

A platform for quickly building your own customized mobile applications to effectively manage the field employees activities

Water Corporations

For years, dozens of water corporations in Israel have been using the Gazpacho Mobile platform to manage their many field activities, including: water meter exchanges (an operation required by law every few years), maintenance (ongoing and preventive), account inquiries, inventory management, documentation, surveys, mapping , customer service and more.

The platform provides a comprehensive response to all needs of field work management in the corporation.

The stability of the mobile application, the comprehensive information it provides to the field worker and the option of working offline ensure accurate and reliable fulfillment of the tasks.

Tailored Applications for Every Need

  • Inquiries
  • Installing and Replacing Meters
  • Meter Readings

Inquiries

Suppliers are required to respond to any consumer inquiries arising, for example, from improper reading,  equipment malfuncttioning or improper use.

The water tree screen includes the data on all the meters in the building, previous readings and work orders of the meter for which the inquiry task was sent. The data reaches the mobile device of the field employee along with the task itself and is displayed even if the device is offline in an area without communication. It’s critical for this kind of work.

Through the platform API, it is possible to integrate with organizational information systems, such as Metropolinet, so that the information is automatically and transparently transferred from the customer’s systems to Gazpacho Mobile and back.

This enables automatic handling of reports from the field, for example to optimize an automatic meter replacement task following a leak report.

 

Field Success Story

An application for managing replacements and installations of water meters and field inspections

Mei Avivim was established in 2010 by the Tel Aviv-Jaffa Municipality and was entrusted with all water and sewage services in the city, including payment collection. The company was established with the aim of improving and streamlining the city’s water and sewage infrastructure and providing quality and advanced service to the entire population.

Since 2019 we have been working with Gazpacho Mobile and enjoy a reliable, stable and efficient solution that has given us confidence in the implemantaion, efficiency, saving time and resources and the tools to provide optimal service to our consumers, the residents of the city of Tel Aviv-Jaffa.

Moshe Srur

Director of Consumer Affairs

  • The Challenge

    The Department of Consumer and Customer Relations in Mei Avivim, the Tel Aviv-Jaffa Water Corporation, is responsible for handling the reading and maintenance of approximately 250,000 water meters scattered in the city both for the purpose of sending a reliable, accurate and timely charges and for the purpose of conducting field inspections of applicants.

    The corporation invests considerable resources in improving services to residents using the best technologies, upgrading all the water meters with remote reading technology, providing alerts to the customer on-line, streamlining and maintaining the principles of a green environment.

    The corporation manages and monitors hundreds of thousands of operations and events, customers and more in the sector whose vitality is critical to the proper and routine lifestyle of the city’s residents while maintaining the principle of “Service above all”.

  • Our Solution

    With Gazpacho Mobile all mobile applications that address all relevant areas of activity were defined in full integration with the corporation’s information systems.